Epicor Kinetic – Cloud ERP Software for Manufacturers

Epicor Software Corporation is a leading global provider of industry-specific enterprise resource planning (ERP) software tailored for manufacturing, distribution, retail, and service industry sectors. Founded in 1972, Epicor has evolved into a robust, cloud-first ERP platform that helps businesses streamline operations, improve productivity, and support growth.

Epicor offers scalable ERP solutions with modern architecture, allowing small and large enterprises to manage everything from finance, supply chain, inventory, and production to human capital management in one integrated system.

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epicor

Epicor Software Corporation is a leading global provider of industry-specific enterprise resource planning (ERP) software tailored for manufacturing, distribution, retail, and service industry sectors. Founded in 1972, Epicor has evolved into a robust, cloud-first ERP platform that helps businesses streamline operations, improve productivity, and support growth. Epicor offers scalable ERP solutions with modern architecture, allowing small and large enterprises to manage everything from finance, supply chain, inventory, and production to human capital management in one integrated system. Their focus on industry-specific solutions sets them apart from general ERP providers like SAP or Oracle.

Epicor is known for offering deep industry customization and functionality. Here are the core modules and features:

1. Financial Management

  • General Ledger, Accounts Payable/Receivable

  • Asset Management

  • Budgeting and Forecasting

  • Tax Automation & Compliance

2. Supply Chain Management

  • Inventory Control

  • Procurement and Sourcing

  • Order and Fulfillment Tracking

  • Warehouse Management (WMS)

  • Logistics Optimization

3. Manufacturing Execution System (MES)

  • Shop Floor Control

  • Job Scheduling

  • Quality Assurance

  • Bill of Materials (BOM)

  • Lean Manufacturing Tools

4. Customer Relationship Management (CRM)

  • Sales Pipeline Tracking

  • Contact and Opportunity Management

  • Marketing Automation

  • Customer Service Portal

5. Human Capital Management

  • Employee Records

  • Payroll Integration

  • Performance Evaluation

  • Recruiting and Onboarding Tools

6. Business Intelligence & Analytics

  • Real-time Dashboards

  • KPI Tracking

  • Custom Reporting Tools

  • Data Visualization and Forecasting

7. Cloud Deployment Options

  • Fully Cloud-Hosted (Epicor Public Cloud)

  • On-Premise Installations

  • Hybrid Model (Cloud + On-Premise)

8. Security and Compliance

  • Role-based Access Controls

  • SOC 1, SOC 2, and ISO Certifications

  • GDPR and HIPAA Compliance (depending on location)

9. Integrations and API Support

  • RESTful APIs

  • Integration with Microsoft 365, Salesforce, Avalara, and more

  • EDI and third-party logistics support

Epicor does not publicly disclose flat-rate pricing because the cost depends on several factors, including:

  • Number of users

  • Modules selected

  • Cloud or on-premise deployment

  • Implementation and customization needs

  • Industry-specific configurations

Estimated Pricing Range:

Type of Plan Estimated Cost (USD)
Small Business (Cloud) $400 – $1,000/month
Mid-Market (Cloud/Hybrid) $1,500 – $5,000/month
Enterprise Custom Plan $10,000+/month
One-time License (On-Premise) Starts at $25,000 + annual maintenance

Additional Costs:

  • Implementation & Training: $10,000 to $100,000+

  • Custom Development: Variable

  • Upgrades & Maintenance: Typically 20% of license annually

For accurate pricing, Epicor requires a demo request and consultation.

Epicor ERP operates under a strong legal framework to ensure user protection and system reliability. Here are the key legal aspects:

1. Terms of Service (ToS)

  • Outlines the permissible use of the software

  • Defines responsibilities of both parties (Epicor and client)

  • Specifies service limitations and acceptable use

2. End User License Agreement (EULA)

  • Applies to both cloud and on-premise users

  • Covers software usage, intellectual property, and restrictions

  • Grants non-transferable, non-exclusive rights to use the software

3. Data Privacy and GDPR

  • Compliant with EU’s General Data Protection Regulation

  • Data encryption and secure storage policies

  • Allows for Data Subject Access Requests (DSARs)

4. Service Level Agreements (SLAs)

  • Guaranteed uptime (often 99.5%+)

  • Response time commitments

  • Backup and disaster recovery standards

5. Compliance and Certifications

  • SOC 1 Type II, SOC 2 Type II

  • ISO/IEC 27001 for Information Security

  • Industry-specific compliance like FDA CFR Part 11 for pharmaceuticals

Epicor’s modular ERP suite supports numerous industries. Below are key usage cases across sectors:

1. Manufacturing

  • Discrete, Process, and Mixed-Mode Manufacturing

  • Precision control over shop floor and production

  • Real-time scheduling and waste reduction

2. Distribution

  • Multi-location inventory control

  • Integrated warehouse and fleet management

  • Supplier management with EDI support

3. Retail

  • Omnichannel sales platform

  • POS system integration

  • Loyalty management and promotions

4. Automotive

  • Demand forecasting

  • Engineering change orders (ECO)

  • Compliance with automotive standards like IATF 16949

5. Construction & Engineering

  • Job cost tracking and contract billing

  • Project lifecycle management

  • Resource scheduling and mobile field access

6. Healthcare & Life Sciences

  • Regulatory compliance (HIPAA, FDA)

  • Batch tracking and traceability

  • Quality assurance modules

Epicor offers robust support channels for users:

1. Technical Support

  • 24/7 availability for enterprise clients

  • Email, chat, and phone-based support

  • Global support centers in the US, UK, India, and Australia

2. EpicCare Portal

  • Ticket tracking and resolution dashboard

  • Access to product updates and documentation

  • User forums and community discussions

3. Knowledge Base

  • FAQs, user manuals, and white papers

  • Integration guides and product release notes

4. Training & Certification

  • Epicor University: Online LMS (Learning Management System)

  • Instructor-led courses

  • Product certification for administrators and end-users

5. Implementation Services

  • Business process analysis

  • Data migration planning

  • Customization and configuration

  • Dedicated project managers

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